Refund Policy

1. General Policy

At Kablet, we strive to ensure a fair experience for both creators and brands. Refunds are handled on a case-by-case basis depending on the stage of the order and the reason for the refund request.

2. For Brands (Buyers)

If you are a brand that has booked a creator package, you may be eligible for a refund in the following circumstances:

• Before Creator Starts: Full refund available within 24 hours of booking, before the creator has begun work.
• Creator Fails to Deliver: Full refund if the creator does not deliver content within the agreed timeframe.
• Unsatisfactory Delivery: If the delivered content does not match the package description and revisions don’t resolve the issue, a partial or full refund may be issued after review.

3. For Creators (Sellers)

If you are a creator, refunds may be processed in these situations:

• You cancel an accepted booking before starting work
• The brand requests a refund under valid circumstances as outlined above
• A dispute is resolved in favor of the brand

Creators are protected against unfair refund requests when they have delivered content that matches the package description.

4. Dispute Resolution Process

When a refund dispute arises, Kablet will:

• Review the package terms, deliverables, and communication history
• Allow both parties to present their case within 7 days
• Make a fair determination based on the evidence provided
• Process the appropriate refund amount if necessary

5. Platform Fees

Kablet’s service fees are non-refundable once a booking has been confirmed and the creator has begun work. For cancelled orders before work starts, platform fees are refunded in full.

6. Chargebacks

If you initiate a chargeback with your bank instead of using our dispute process, your account may be suspended pending investigation. We reserve the right to contest chargebacks that we determine to be invalid.

7. How to Request a Refund

To request a refund, please contact our support team through the order page or email us at support@kablet.com with your order number and reason for the request.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.