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Refund Policy

Last updated: October 31, 2026

Refund & Cancellation Policy

Last Updated: October 31, 2026

Welcome to Kablet.

This Refund & Cancellation Policy explains how subscription cancellations, refund requests, billing adjustments, and payment-related issues are handled when purchasing Kablet products and services.

Kablet is an AI-powered sales platform designed to help businesses identify commercial opportunities, access buying intelligence, and use available sales-related tools.

We aim to maintain transparent billing practices and provide customers with clear information about their purchases.

This Policy applies to paid Kablet services unless different terms are expressly disclosed at checkout or agreed in writing.

1. Subscription Services

Kablet may offer paid subscriptions that provide access to selected platform features, commercial intelligence, and other services.

Depending on the plan, subscriptions may include:

Buying intelligence and opportunity research
Access to commercial opportunity information
Account and business profile functionality
Available data enrichment features
Available sales execution tools
AI-powered assistance
Other features included in the selected subscription

Not all features are available under every subscription.

Certain features may be under development, offered separately, or marked as coming soon.

Subscription prices, billing periods, usage allowances, and included features will be disclosed before purchase.

2. Subscription Billing

Subscriptions may be billed on a recurring basis according to the selected plan.

Billing arrangements may include:

Monthly subscriptions
Annual subscriptions
Other billing periods disclosed at checkout
Usage-based charges, where applicable
Separately purchased services, where offered

By purchasing a recurring subscription, you authorize the applicable payment provider to charge the agreed subscription fees according to the billing terms presented at checkout.

Subscriptions may renew automatically unless canceled before the applicable renewal date.

Any applicable taxes or additional charges will be disclosed as required by law.

3. Subscription Cancellation

Customers may cancel recurring subscriptions through available account settings or by contacting Kablet support.

Unless otherwise stated at checkout:

Cancellation stops future subscription renewals.
Access to paid features generally continues until the end of the current paid billing period.
Cancellation does not automatically result in a refund for the current billing period.
Unused subscription time does not automatically qualify for a prorated refund.
Customers remain responsible for charges properly incurred before cancellation.

Where required by applicable law, different cancellation or refund rights may apply.

We aim to make subscription cancellation reasonably accessible.

4. Refund Eligibility

Refund requests are reviewed according to the circumstances of the purchase, applicable payment terms, and relevant legal requirements.

A refund may be considered in circumstances such as:

Duplicate or incorrect charges
Billing errors attributable to Kablet
Unauthorized transactions, subject to verification
Failure to provide a purchased service
Material technical problems that prevent access to paid functionality and cannot be reasonably resolved
Other circumstances where a refund is required by applicable law

Submitting a refund request does not automatically guarantee approval.

We may request relevant transaction information to investigate and verify a claim.

Nothing in this Policy limits mandatory refund rights provided by applicable law.

5. Non-Refundable Charges

Except where required by law, expressly agreed in writing, or approved by Kablet, the following generally do not qualify for refunds:

Subscription fees for billing periods already started
Unused subscription time following voluntary cancellation
Services that have been delivered as agreed
Buying intelligence or research already provided
Completed data enrichment requests
Usage-based services already consumed
Charges resulting from a failure to cancel before renewal
Dissatisfaction with commercial outcomes where the purchased service was provided as described

Refund eligibility may differ where the service was materially defective, misrepresented, or not delivered as agreed.

6. Buying Intelligence & Digital Services

Kablet provides digital services and commercial intelligence intended to support business research and sales decisions.

These services may involve:

Identifying potential buying signals
Researching companies and market developments
Evaluating commercial opportunities
Preparing opportunity summaries
Delivering relevant business intelligence

Because commercial intelligence is informational and may be delivered or accessed immediately, completed services are generally not refundable solely because an opportunity does not result in a sale.

Kablet does not guarantee that a buying signal will result in a meeting, transaction, customer acquisition, or specific revenue outcome.

However, if a purchased service is not delivered as agreed or is materially defective, customers may request an appropriate remedy in accordance with applicable law and the relevant purchase terms.

7. Usage-Based Services

Certain Kablet features may involve usage-based billing or consumption limits.

Examples may include:

Data enrichment requests
Contact information retrieval
AI-powered processing
Communication-related usage
Other metered platform functionality

Where such services are offered:

Applicable usage charges and limits will be disclosed.
Consumed usage is generally not refundable once properly delivered.
Unused allowances may expire according to the relevant plan terms.
Usage limits and billing arrangements may vary by subscription.
Billing errors may be reviewed and corrected.

Kablet will not impose undisclosed usage-based charges.

8. Technical Issues & Service Interruptions

We aim to maintain reliable access to Kablet.

However, temporary interruptions may occur due to maintenance, infrastructure issues, third-party failures, or unforeseen technical problems.

If a material technical issue prevents you from accessing a paid service, please contact support with relevant details.

Depending on the circumstances, we may offer:

Technical assistance
Restoration of access
Correction of an affected transaction
An appropriate service credit
A partial or full refund where warranted or legally required

Temporary interruptions do not automatically entitle customers to refunds unless required by applicable law or contractual commitments.

9. Duplicate & Incorrect Charges

If you believe you have been charged incorrectly, please contact Kablet support.

Examples include:

Duplicate subscription charges
Incorrect billing amounts
Charges inconsistent with the accepted pricing terms
Payment processing errors
Charges following a properly completed cancellation

We will review available transaction records and coordinate with the relevant payment provider where necessary.

Verified billing errors will be corrected through an appropriate refund, reversal, or adjustment.

10. Payment Providers

Kablet may use authorized third-party payment providers or merchants of record to process transactions.

Depending on the payment arrangement, these providers may manage:

Payment collection
Transaction authorization
Subscription renewals
Payment disputes
Refund processing
Tax collection and invoicing

The applicable payment provider and any additional purchase terms will be disclosed during checkout.

Refunds may be processed by the merchant of record or payment provider responsible for the transaction.

Where a third-party merchant of record is the legal seller, its applicable refund procedures and mandatory legal obligations may also apply.

11. Refund Processing

Approved refunds will generally be returned through the original payment method, where supported.

Processing times may depend on:

The payment provider
The original payment method
Banking and card network procedures
Transaction verification requirements
Applicable legal or regulatory obligations

Kablet cannot guarantee when refunded funds will appear in a customer's account after the refund has been initiated.

Where the original payment method is unavailable, an alternative lawful refund method may be arranged.

12. Free Trials & Promotional Offers

Kablet may offer free trials, promotional pricing, discounts, or limited-time offers.

Where available:

Eligibility requirements will be disclosed.
Trial duration and included functionality will be stated.
Any automatic conversion to a paid subscription will be disclosed before enrollment.
Promotional pricing may apply only for a specified period.
Additional restrictions may apply to particular offers.

Free trials and promotional offers do not create an automatic entitlement to refunds for later purchases.

Any applicable statutory cancellation rights remain unaffected.

13. Account Suspension & Termination

Kablet may suspend or terminate accounts in accordance with its Terms of Service.

Where an account is suspended or terminated due to fraud, unlawful activity, or a material violation of the Terms, refunds are not automatically provided.

Any refund determination will consider:

The reason for suspension or termination
Whether paid services were delivered
The applicable contractual terms
Relevant payment provider requirements
Mandatory legal obligations

Where Kablet permanently discontinues a paid service before the end of a purchased period, customers may be eligible for an appropriate remedy, including a prorated refund where required by law or the applicable agreement.

14. Chargebacks & Payment Disputes

If you believe a transaction is incorrect or unauthorized, we encourage you to contact Kablet or the applicable payment provider so the issue can be investigated.

Customers retain any legal rights to dispute transactions with their bank or payment provider.

When a chargeback or payment dispute occurs, Kablet may provide relevant transaction records to the authorized payment provider for investigation.

We may temporarily restrict affected paid services where reasonably necessary to prevent fraud or duplicate refunds, subject to applicable law.

15. Changes to This Policy

We may update this Refund & Cancellation Policy to reflect changes in:

Subscription plans
Billing arrangements
Available products and services
Payment provider requirements
Legal or regulatory obligations
Business operations

When changes are made, we will update the “Last Updated” date.

Material changes affecting existing paid subscriptions will be communicated where required by law or applicable contractual terms.

Changes will not retroactively remove mandatory refund rights.

16. Contact

If you have questions about subscription cancellations, billing, or refund requests, please contact Kablet.

Kablet

Contact Page: https://kablet.com/contact

Billing Support: billing@kablet.com

Website: https://kablet.com

When contacting us about a payment, please include the email associated with your account and any relevant transaction reference.

Do not send full payment card details or sensitive financial credentials.

Thank you for choosing Kablet.